Is the company replacing the green screen display for free of cost? I have an iphone 13 and that had gone through white screen issue which apple had provided me with free of cost display change. Does Samsung do the same? As I am using s23 and i am really afraid of updating my phone.
Regarding your concern about the green line issue on your Galaxy S23 and the possibility of a free display replacement, here is the information based on the current policy in India:
Samsung has a special, one-time free screen replacement program in India for a number of Galaxy smartphones, including the Galaxy S23 and S23 Ultra, that are affected by the "green line" display issue. This program is in place to provide a solution for this specific problem, which has been reported by some users, sometimes after a software update.
Here are the key details of the program to address your concerns:
Eligible Devices: The offer covers the Galaxy S23 and Galaxy S23 Ultra models in India.
Timeframe: The program has an active period, with reports indicating it may be available until at least September 29, 2025. There are also indications it could be extended further.
Cost: The screen replacement itself is provided at no cost, but customers may be required to pay a nominal labor charge.
Eligibility Criteria: To be eligible for the free replacement, your device must not have any physical or liquid damage. It must also be within three years from the date of purchase. The final confirmation of eligibility will be made by an authorized service center after they conduct the necessary checks.
Procedure: To get the issue resolved, you should visit an authorized Samsung service center and present your original purchase invoice. Some sources suggest you can also book an appointment through the Samsung Care app. In some cases, a new battery and other related components may also be replaced as part of the service at no extra cost for the parts.
Given these details, you can update your phone with confidence, knowing that if you encounter this specific issue, there is an official program available to address it. For the most accurate and up-to-date information regarding your specific device, it is recommended to visit your nearest Samsung authorized service center.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
While we acknowledge that issues can arise due to individual usage patterns and other factors, we want to assure you that our dedicated customer support team is always here to assist you in resolving any concerns that may occur post-update.
We encourage you to proceed with the update confidently, knowing that we are committed to providing help and support if needed as per policies.
