Original topic:

After updating One UI 7.0, green line apeared on display

(Topic created on: Thursday)
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Ssathvara
Beginner Level 2
Options
Galaxy S
Hi Samsung Team,

I updated my phone on 5th Oct'25 and after 3 days of update, green line appeared on display. I'm using this device since last 3 years, I bought it in Sep'22. The device is being handled with extreme care. The phone was never drenched in water/ in contact with water but still green line has appeared. After reading details online, I got to know that it's due to UI 7.0 software update. Software updates are suppose to improve device functionality and not damage the phone. Kindly check as I want a free screen replacement as there was no human error involved here.

6 Comments
Vikki101
Active Level 9
Galaxy S
go to service center i was having same issue on my s22 ultra and got the screen free replaced
mine also was after software update
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ram_ram
Expert Level 3
Galaxy S
Ask for free replacement of display in samsung service center
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Members_h6ROrzj
Beginner Level 2
Galaxy S

i too got the same issue today after the yesterdays software update.
i was also using it with extreme care and havent got any  physical damage till today.
hoping that the sceen will get replaced.. 😕

 

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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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ank43tr
Active Level 5
Galaxy S
Bro your phone crossed 3 years so it's out of warranty now continue use it until you buy new phone......green line issue is normal in s21 fe after one ui 7 nearly 70% of users got green line in s21 fe after one ui 7
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H47GURU
Active Level 3
Galaxy S
Always update in cold area or in front of ac or aircooler with removing back cover
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