Always shows red ping even network is working good

[Shreyansh07]

Hey, makers I'm having a problem with my new device Samsung s23 fe I'm not able to play free fire in the device even though the network is very fine 6-7 mbps . 

It always shows red ping please resolve the issue or rectify the issue as soon as possible.

High ping, unable to play the game .

[ahila_1986]

Basically download speed is not related with ping

[Shreyansh07]

Other apps are running perfectly fine. Just the issue with the game

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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