Original topic:

suddenly stopped

(Topic created on: 03-23-2024 06:10 PM)
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khalidko
Beginner Level 2
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Galaxy Note
Hello friends, I was using my phone Note 10 Plus and browsing and settled on Facebook watching a video and I stopped the video to do something and came back and saw the phone showing the Samsung logo stopped and not working and I tried to restart it and it did not work until I pressed the restart and volume down button.
I don't know what the reason is, and for your information, this is the first time this has happened to the phone??
1 Comment
Samsung_specialist
Community Manager
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Galaxy Note

We apologize for this issue , you can check these steps :

Check for possible causes of unexpected phone shutdowns.
Disable Auto-restart on the phone.
Reboot the phone or tablet in safe mode.
Perform a factory data reset on your phone or tablet.
https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/ 

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