Original topic:

charging problem

(Topic created on: 12-28-2019 07:07 PM)
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hrdkbhatia
Active Level 1
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Galaxy Note
I'm using a galaxy note 10 plus.

When I'm charging the phone, the phone behaves abnormally, I swipe and the phone taps, the phone also feels laggy in terms of frame rate. I feel an electric current on the metal frame of the phone & on the type c connector on the charging wire.

I'm not sure if this is because of the charger or the phone.

Otherwise, the phone is working fine i.e. when not charging and the battery backup and the charging time are also fine.

12 Comments
Anonymous
Not applicable
Galaxy Note
may be ....because so many firmware updates are waiting to resolve that issue
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hrdkbhatia
Active Level 1
Galaxy Note
what's should I do to resolve it? is it something related to the charger?
Galaxy Note

Hi there,

 

To resolve the issue please follow the below mentioned steps:

>Check whether the charger is well fitted in the charging jack or not. Also check using a different Charger or check the charger is Samsung approved or not.

>Check the physical condition of the Charger – like wire damaged.

If you still have similar problems, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

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