Original topic:

black lines on Galaxy Note 9 display

(Topic created on: 12-09-2019 07:53 PM)
6402 Views
partha1964
Beginner Level 2
Options
Galaxy Note
My Galaxy Note 9 gets dark horizontal lines on the display. 
More clearly seen in low brightness in adoptive adaptive display mode.
Couldn't capture them in screenshot.
Kindly let me know in case anybody has similar issues.. and how itcwas solved..
Regards 
Partha 
17 Comments
Aungmyohein
Beginner Level 2
Galaxy Note

I have the same issue. Just happened today suddenly out of nowhere. I have never updated my software. It was the same software it came out of the box. Have yours been fixed? If yes, please let me know.

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KyleAdalim03
Beginner Level 2
Galaxy Note

Same. Mine happened 2 days ago. Also looking for answers 😕 

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Samsung_xqQDQrQ
Beginner Level 2
Galaxy Note
mine happened today...
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karidc
Active Level 2
Galaxy Note
just wanted to post an update about this happening.
every update throws the display settings with one update solving the problem and one screwing it up.
@Samsung, please do a better quality check for the same before releasing any software. The problem has returned and now I have to wait for another update hopefully waiting for the issue to be fixed? we don't buy the note for such lack of commitment of the software quality.

very disappointed, Samsung.
jaijujacob
Beginner Level 3
Galaxy Note

I have the same issue. Any fix so far?

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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Liz_1991
Beginner Level 2
Galaxy Note

My phone have the same issue after the last update...its really annoying 

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radhames256
Beginner Level 3
Galaxy Note

I had this problem after my phone got wet. I don't know if this because the screen or any other component of the cellphone. 

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