Vertical pink line om Samsung Note 20 ultra post july update

[ReenaKalra]

I updated my Note 20 ultra 256GB device on July 31st with the july patch. Post the update, my device was seen to be heating up and all of a sudden, i saw a pink vertical line on my screen on August 11, 2024. I called up customer support, they asked me to go service center and get device inspection done. On August 13, i visited HiTech service center in sec 23 Gurugram to get tge device checked. He straight on said that the display cost is this and that i have to get the display changed. I called customer support and made him talk to the CSR. I was instructed by the CSR to get a jobsheet filed whichi did.

As its not my fault and this vertical linehas come post the update, Samsung should get display issue fixed and bear the cost. 

[ABHAY_01010]

Complaints in the service centre and free replacement of display

[ReenaKalra]

I went there today but they made me file a job sheet. Hopefully, this should be replaced

[Enigmatic2021]

This is a common issue i have observed so far. I own s22 ultra and every time i see update, i am scared of doing it because if the line issue on display

[ReenaKalra]

Exactly, my phone had no issues and this line appearer like a ghost .lets hope the change the display because they did for the people who got that green line issue in april update

[Enigmatic2021]

All the best andbkee me posted

[ReenaKalra]

There is no free replacement. They will charge

[Priyabrata_MIT]

My s22 ultra screen bacame full white after the update. Product has no dents and scratches, but the customer care refused to replace the display free of cost. I tried to make my point clear with Samsung customer care, but they said that, product is out of warranty so I have to pay the full amount. After 10 days of fighting with them, finally I paid the display charge 22k. Such a horrible experience with Samsung. Please don't update to this buggy software. It's a samsung scam.

[Enigmatic2021]

Disappointing to hear the same.

[cs_member10]

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