Original topic:

Samsung galaxy note 8 not working after July software updates

(Topic created on: 07-30-2020 06:30 AM)
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HirenChauhan1
Beginner Level 2
Options
Galaxy Note
Samsung Galaxy note 8 received July security update yesterday morning. Installation went well but after powering on the phone lost capability of Network detection. It was showing circle with minus at the place of the signal bar. I tried by reinsert the sim again and again but no success. No device is showing 'An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software'. I visited the service center and they told me that it's IMEI no is crashed and they flushed the device and it is completely dead. I shows the error only on the screen. Anyone else faced this issue with note 8 July update.

Service centre said motherboard needs to be changed. Like why? Samsung needs to fix this asap. Sim card not detected. Mobile network option has vanished from connectivity. Once you open Sim card manager phone freezes. Cannot sign into samsung services. All this going on with a flagship? Samsung needs to work on it now or replace with a new model even if out of warranty.
22 Comments
Patz
Active Level 4
Galaxy Note

Eveyone is facing the same issue, we should wait until they release a fix. If not Samsung can't escape from the mess.The problem is not hardware, it's a software issue, don't listen to service centre 

 

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arup1991
Active Level 1
Galaxy Note
yes, same problem with my note 8 also. I am also unable to log into my Samsung account. Samsung declared that they are working on the issue and will resolve soon.
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vishal261214
Active Level 8
Galaxy Note
my note 8 safe because i am not update my note 8 .....thanks man saving my note 8
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sanjayyadav138
Beginner Level 2
Galaxy Note

Same for me.My Note 8 also stop working after July software update.i updated my software 2 days ago .Same issue with network.No Sim card detected is showing.Unable to open the SIM manager and phone freezes. Tried calling Servcie center, they also suggest the same issue of motherboard change because of IMEI no is crashed.

Need urgent support on this.

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s_kumar
Active Level 1
Galaxy Note

Hi

The issue is solved by the latest firmware released by Samsung yesterday. Those who are able to use Odin they can flash themselves. Others can take the help of service person. You can download the firmware from sammobile site or using samFirm tool. At last relief for a two day long tension

regards,

Santhosh Kumar

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Patz
Active Level 4
Galaxy Note

Do we need a backup to flash the firmware?, my phobe is not backing up through smart switch after the update

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ASLS
Active Level 3
Galaxy Note
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saarang007
Active Level 7
Galaxy Note
My Note 8 got updated today morning with July security update and I have not faced any issue. It may not be related, but I wonder if this issue occurs with people who did not Factory Reset their phone at least once after Oreo to Pie upgrade.
Maybe try Factory Reset now (after taking backup) ?
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