Original topic:

Samsung Note 9 - Display Discoloration & Overheating [Join Telegram Group 👇]

(Topic created on: 09-16-2020 05:03 AM)
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Active Level 7
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Galaxy Note
Note : After Admin/Moderator deleted my post three times without any reason this is my 4th post on the same issue which I've been facing now. If there is any mistake in post please let me know in comments I would more welcome to correct it.
 
This is my self declaration whatever the issue  violating the rules or policies let me know. Don't delete the post just because you have access to do that. What ever we are writing here are our problems so just keep it in your mind before deleting the post.
 
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Hi All, You may have seen this problem already in 

community forum by many other Note9 Users.
 
I'm also facing this issue from past 10 days.
 

1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.

 

2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.

 

3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..

 

4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"

 
Initially I thought this was my device problem and I felt like i'm in worst situation in this hard time. After searching in community and google I have got to know that Many other users also facing the same issue.
 
@Samsung need to respond on this issue and they must answer these questions to their customers.
 
If problem persists in one or two devices randomly we can accept that.
 
But this problem could be seen on many devices( that too at a same time frame. Its not common problem which can be seen on one or two devices..
 
Its already reported in many websites like #PhoneArena, #AndroidAuthority, #9to5Google and #SamMobile However, we didn't here any word from our company #Samsung about this issue.
 
1)Are they going to fix this through next software update?
 
2)Would they help their customers to repair if problem not solved by software update?
 
3) Why it is happening in many devices at same time ? What is the main cause ?
 
4)How could this can be solved ? (Apart from same stereotype answer "Go to nearest service center")
 
We all know, without any specific guidelines from Samsung officially service center guys would surely say its display problem and you need to replace the display which will cost about 19 or 20K for each individual.
 
Please respond every one here who are facing the issue.
 
Self Declaration: using best case for protection and it was not fallen till now. Using very carefully and I don't have any problem till now expect this.
 
My Phone: 
 
 
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image
 
 
 
 
 
Links posted by other users
 
 

 
 
 
 
Website Links :
 
 
 
 
 
 
 
 
311 Comments
Samsung_Support3
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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prasadroks23
Beginner Level 2
Galaxy Note
same issue i m facing after latest security patch update, can anyone help me i got temporary solution by installing oled saver app but its not a permanent solution
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jayanttikkas
Beginner Level 2
Galaxy Note

im also having same issue updated my phone few days back . update version N960FXXS6ETH4/N960FOXM6ETG3/N960FXX56ETG5. security patch level1 august 2020.  a dont knw what the hell is going on? 

 

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pncrs3
Beginner Level 2
Galaxy Note

Hi all, i have just the same problem since august. I have an galaxy s9+ without drops like new but of warranty since May. Please help. For the owner of this post i'm not being able to enter telegram. I try to fill the form but when needs to upload image it gives an error "server rejected". I'm Portuguese

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Ajaz1
Active Level 1
Galaxy Note
Technically Samsung Note9 is a scam! They sold a product with faulty software/hardware component that runs just good for a year, ie most commonly chosen standard warranty period. I can't accept spending INR 70k just to get duped. Samsung is unfortunately acting very arrogant by ignoring several complaints for the same issue. Worse, if this was all a strategy to boost Samsung Note20...
I need justice. #Samsung #Consumercourt #Note9screenissue
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Sparge
Active Level 1
Galaxy Note

I've found that if I put my Note9 in the refrigerator (not the freezer!) for 3-4 minutes, it works fine.  However, this is not a long-term solution to a very expensive problem.  This appears to be a 100% software fault, and needs to be fixed sooner rather than later.

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Sparge
Active Level 1
Galaxy Note

I found a temporary solution that does not involve kitchen appliances.

 

Tap the blank screen to get the clock to pop up, then open from there.  Seems to bring up the normal screen every time.  

 

I hope there is a permanent fix soon!

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AslamS23ultra
Active Level 1
Galaxy Note
I'm too deceived by Samsung. Only solution they have got is visit service center and get screen replaced for 19000 rupees.
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AmitSrn
Beginner Level 3
Galaxy Note
I have clicked pics. I brought it from Amazon on 8th Oct 2019.
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YRSS
Expert Level 5
Galaxy Note
same issue is faced by me since 20 days what's the solution of this issue any idea
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