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Original topic:

Samsung Note 9 - Display Discoloration & Overheating [Join Telegram Group 👇]

(Topic created on: 08-04-2020 12:28 PM)
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Active Level 7
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‎04-14-2020 10:36 PM (Last edited ‎07-25-2020 02:44 PM ) in 

Galaxy Note
Note : After Admin/Moderator deleted my post three times without any reason this is my 4th post on the same issue which I've been facing now. If there is any mistake in post please let me know in comments I would more welcome to correct it.
 
This is my self declaration whatever the issue  violating the rules or policies let me know. Don't delete the post just because you have access to do that. What ever we are writing here are our problems so just keep it in your mind before deleting the post.
 
   ** Join Telgram Group by filling the form below**
 
 

Hi All, You may have seen this problem already in 

community forum by many other Note9 Users.
 
I'm also facing this issue from past 10 days.
 

1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.

 

2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.

 

3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..

 

4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"

 
Initially I thought this was my device problem and I felt like i'm in worst situation in this hard time. After searching in community and google I have got to know that Many other users also facing the same issue.
 
@Samsung need to respond on this issue and they must answer these questions to their customers.
 
If problem persists in one or two devices randomly we can accept that.
 
But this problem could be seen on many devices( that too at a same time frame. Its not common problem which can be seen on one or two devices..
 
Its already reported in many websites like #PhoneArena, #AndroidAuthority, #9to5Google and #SamMobile However, we didn't here any word from our company #Samsung about this issue.
 
1)Are they going to fix this through next software update?
 
2)Would they help their customers to repair if problem not solved by software update?
 
3) Why it is happening in many devices at same time ? What is the main cause ?
 
4)How could this can be solved ? (Apart from same stereotype answer "Go to nearest service center")
 
We all know, without any specific guidelines from Samsung officially service center guys would surely say its display problem and you need to replace the display which will cost about 19 or 20K for each individual.
 
Please respond every one here who are facing the issue.
 
Self Declaration: using best case for protection and it was not fallen till now. Using very carefully and I don't have any problem till now expect this.
 
My Phone: 
 
 
image
 
 
image
 
 
image
 
 
 
 
 
Links posted by other users
 
 

 
 
 
 
Website Links :
 
 
 
 
 
 
 
 
311 Comments
AvinGala
Beginner Level 2
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‎08-02-2020 07:45 PM (Last edited ‎08-02-2020 07:46 PM ) in 

Galaxy Note

Even i am facing this screen discoloration problem since the last device update. @Samsung really needs to fix this problem. 

 

Its a software problem @Samsung please solve it for all your users across the globe.

 

You should check your updates before releasing it worldwide. This kind of service is not expected from a global brand like Samung. Please solve the issue created by yourself at the earliest.

 

It cause a lot of eye irritation.

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9ner
Active Level 2
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‎08-04-2020 12:28 PM in 

Galaxy Note

you can hate the chinese, but their phone aren't as expensive and seem to be far more reliable.  Sad 

saikiranv
Beginner Level 2
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‎08-05-2020 11:27 AM (Last edited ‎08-05-2020 11:27 AM ) in 

Galaxy Note
Hi All, You may have seen this problem already in 

community forum by many other Note9 Users.

 

I'm also facing this issue from past 10 days.

 

1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.

 

2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.

 

3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..

 

4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"

 

Initially I thought this was my device problem and I felt like i'm in worst situation in this hard time. After searching in community and google I have got to know that Many other users also facing the same issue.

 

SPenUser
Active Level 6
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‎08-06-2020 01:45 AM (Last edited ‎08-06-2020 01:45 AM ) in 

Galaxy Note
discoloration is very annoying..
Samsung must think that note 9 is not completed 2 years yet as it is a premium device they must think about this problem..
my note 10+ is working fine now but soo worried about it, i don't update my note 10+ after this note 9 software update issue..
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Anonymous
Not applicable
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‎08-06-2020 10:57 AM in 

Galaxy Note

keep phone in freezer for 5 to 10 mins.. and turn off adaptive display and also turn on Always on display option of clock on screen.. Additionally delete some apps, so that phone stays cool.. Problem will be temporarily solved.. Issue occurs because the processor and ram are heavy but the wires connecting the display and display panel itself is sensitive to heat produced by the phone engine (processor and ram). Seems like Samsung has not worked on its heat sinks with note 9.

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Vaitlasuresh
Active Level 1
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‎08-06-2020 12:24 PM in 

Galaxy Note

I’m having the same issue. My phone screen turn green and need to keep phone away for sometime to get the display back for few seconds

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Latemanus
Beginner Level 2
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‎08-07-2020 06:39 AM in 

Galaxy Note

I am having the same issue, Samsung has to provide a solution to this issue. I have tried everything and nothing seems to work, if Samsung can't fix it they should replace our equipment, this is a ripoff. 

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Jonzkupo
Beginner Level 2
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‎08-09-2020 09:41 AM in 

Galaxy Note

hi there I also have now similar problem as you are...hope that samsung will finally acknowledge this glitch and make a solution on this so we could use our phone with no problem... please if there is an update to solve this problem kindly post right away

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Oscarfigueroac
Beginner Level 2
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‎08-10-2020 06:55 AM in 

Galaxy Note

I have the same problem with my Galaxy note 9 after security patch update

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Gsa1977
Beginner Level 2
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‎08-10-2020 07:38 PM in 

Galaxy Note
same issue I am facing from last 3-4 days after software update
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