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Original topic:

Samsung Note 9 - Display Discoloration & Overheating [Join Telegram Group 👇]

(Topic created on: 06-01-2020 06:22 PM)
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‎04-14-2020 10:36 PM (Last edited ‎07-25-2020 02:44 PM ) in 

Galaxy Note
Note : After Admin/Moderator deleted my post three times without any reason this is my 4th post on the same issue which I've been facing now. If there is any mistake in post please let me know in comments I would more welcome to correct it.
 
This is my self declaration whatever the issue  violating the rules or policies let me know. Don't delete the post just because you have access to do that. What ever we are writing here are our problems so just keep it in your mind before deleting the post.
 
   ** Join Telgram Group by filling the form below**
 
 

Hi All, You may have seen this problem already in 

community forum by many other Note9 Users.
 
I'm also facing this issue from past 10 days.
 

1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.

 

2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.

 

3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..

 

4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"

 
Initially I thought this was my device problem and I felt like i'm in worst situation in this hard time. After searching in community and google I have got to know that Many other users also facing the same issue.
 
@Samsung need to respond on this issue and they must answer these questions to their customers.
 
If problem persists in one or two devices randomly we can accept that.
 
But this problem could be seen on many devices( that too at a same time frame. Its not common problem which can be seen on one or two devices..
 
Its already reported in many websites like #PhoneArena, #AndroidAuthority, #9to5Google and #SamMobile However, we didn't here any word from our company #Samsung about this issue.
 
1)Are they going to fix this through next software update?
 
2)Would they help their customers to repair if problem not solved by software update?
 
3) Why it is happening in many devices at same time ? What is the main cause ?
 
4)How could this can be solved ? (Apart from same stereotype answer "Go to nearest service center")
 
We all know, without any specific guidelines from Samsung officially service center guys would surely say its display problem and you need to replace the display which will cost about 19 or 20K for each individual.
 
Please respond every one here who are facing the issue.
 
Self Declaration: using best case for protection and it was not fallen till now. Using very carefully and I don't have any problem till now expect this.
 
My Phone: 
 
 
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image
 
 
image
 
 
 
 
 
Links posted by other users
 
 

 
 
 
 
Website Links :
 
 
 
 
 
 
 
 
311 Comments
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‎05-17-2020 10:31 PM in 

Galaxy Note
check my profile and join the telegram group bro.
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sidzoom
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‎05-21-2020 05:35 PM in 

Galaxy Note

Same issue with my Note 9 as well. I have already reported this in the community and below is the  link:-

 

https://r2.community.samsung.com/t5/Galaxy-Note/Note-9-Display-Problem-Green-Screen/m-p/4372126#M120...

 

Is Samsung really listening to the ordeal of so many Note 9 users ? Is this the treatment given to one of its flagship owners. Worst part is nobody from Samsung coming out with the announcement to address the concern and provide a timeline for the fix. They should immediately communicate about release to fix the bug  or recall these faulty so called flagship piece of brick.

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Andrewsv
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‎05-26-2020 03:39 AM in 

Galaxy Note

With so many people complaining, @samsungssupport is listening to everyone like fresh problem and saying get the phone for inspection. Just plain blind eye towards the problem they introduced. And the filthy hardware which cannot tolerate simple software bug. I'm sure the display has given up cos of that, instead of asking us to "pay" for display they should really come forward to offer "recall" like the car companies do. Considering a phone never dropped never having a single scratch, just dying for no physical reason is totally unacceptable. It's something is Samsung doesn't acknowledge, will be like Note 7 debacle, remember when apple had made voluntary replacement of batteries to everyone when faced with criticism! This is no different if not more serious. Else never Samsung again, compete with good spirit not like coward.

Samsung_xpGCOjx
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‎05-22-2020 10:53 PM in 

Galaxy Note

I'm also having the same issue with my Note 9. I contacted Gulf Samsung support and the support service is really disappointing.  

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‎05-22-2020 11:01 PM in 

Galaxy Note
bro join with us by clicking on Telegram link in above post.
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c108md
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‎05-31-2020 07:32 PM in 

Galaxy Note

Had the same problem since late March. It heated up for no reason while browsing the web. At first it was less frequent, manage to unlock using thumb scanner or pattern draw without discolouration. Then it got worse, need to double tap (show always on display) screen prior unlocking to ensure no discolouration. Finally today it began to flicker when tapped and the screen went from dim to yellowish all over could not even unlock sporadically...Argggghhh

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‎06-01-2020 12:53 AM in 

Galaxy Note
Check the Telegram group link and join bro
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angulimar
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‎06-01-2020 06:22 PM in 

Galaxy Note
This is exactly what is happening with my device too...ditto...samsung must answer...we can't accept such issues after paying a fortune to buy premium handset
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‎06-01-2020 07:02 PM in 

Galaxy Note
Check the post and join the Telegram group bro.
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CFChang
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‎06-03-2020 10:41 AM in 

Galaxy Note

I having the same issue as well as everyone. i have been diligently updating didnt see any such problem until last friday. i checked up updates. the last one was in april 2020. i have applied the march update much longer than that and didnt have any problem until last week.

 

In terms od support? samsung really need to step up. if a lousy update is made they should immeidiate issue a rollback. Why ask customers to bring to service centre? i suspect they will load the older update on the phone and doing a series of internal steps. Saw some online way to load older updates but run risk of phone unable to boot or start so better not in such times of limited access to service centre.

 

the development life cycle on testing on the updates is quite bad. rolling out updates that affects thousands. This definately put existing owner of samsung to reconsider going for alternate brands. No one need to be loyal to a brand. market moving so fast.  Hopefully this is not a way that corporate organization does to generate new sales for their newer model which can backfire.

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