Solved: PLEASE HELP - Dear Samsung / BAs / Moderators / Ad...

HarpreetMakol · ‎09-19-2020

Dear Samsung / BAs / Moderators / Admins / Members,

PLEASE HELP...

AFTER RECEIVING SEPTEMBER OTA I HAVE NOT INSTALLED ANY APP IN MY PHONE OR NOT EVEN PERFORMED ANY ACTION WHICH CAN CAUSE ANY HARM TO MY DEVICE. BUT TODAY MORNING I GOT THIS MESSAGE THAT SAYS -

DEVICE HAS BEEN ROOTED

PLEASE HELP FRIENDS....

smilysahul · ‎09-19-2020

if you not rooted your device then click the restore instructions.
then the device will be alright and safer.

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smilysahul · ‎09-19-2020

are you using Airtel SIM?
they give this to their user as free

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smilysahul · ‎09-19-2020

if you think this is correct solution you can accept my solution and can start following me 👍🏻

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Anonymous · ‎09-19-2020

ignor it ... and please see secure folder, Samsung pass working or not ... if it's working then your device not rooted.... because in rooted devices knox version tripped which can't allow to open those knox secure apps

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Anonymous · ‎09-19-2020

accept my solution if I able to solve your query 🙂

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SliceSupport · ‎09-19-2020

three ways to check whether your device is rooted or not. ignore this message

first

open samsung internet browser , update it if available than click secret mode

2nd

open samsung pay

3rd try to open secure folder

there is another way to check but no need to be so advance this three steps will show you the real msg whether its rooted or not

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SliceSupport · ‎09-19-2020

why you taking securepalm so seriously.. its just a thirdparty app

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SliceSupport · ‎09-19-2020

android phones now dont need such thirdparty security apps now a days

secondly Android SE modules with in samsung scenerio it already has inbuilt security mechanism ..

this is just a thirdparty app why you are taking it so seriously. as you seen now this app just fooling you with false messges

goto settings -- device care and from there activate the security

soft restart in regular interval
cache deletion in regular intervals from recovery mode menu
and
minimal data store in phone memory

thats it what you need to do

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Ehsank · ‎09-19-2020

after update you are facing some issues, which is actually not an issue but unnecessary you got messages or alert, so if possible please visit service centre and ask them to resolve that nonsense permanently

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ѵօϲɑӀ4ӀօϲɑӀ · ‎09-19-2020

Brother don't believe those 3rd party apps.

They have different different definitions for bugs, threats, viruses. Some will say A some will Say B.

you can scan your phone with inbuilt Device Care app.

and relax.

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Dilli · ‎09-19-2020

First attach your device with usb cable to pc and use smartswitch to backup your data. Then restore

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Dilli · ‎09-19-2020

Keep your phone simple and avoid 3rd party apps as much as possible

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Dilli · ‎09-19-2020

Why are you using securepalm 3rd party app???🤔🤔

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Anonymous · ‎09-19-2020

3rd party will always say wrong things about device and it discourages the Samsung and encourages other phone.

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Anonymous · ‎09-19-2020

device care

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Anonymous · ‎09-19-2020

I guess It's securepalm kind of warning you to purchase their premium version.. Don't worry if knox related apps are working then nothing happened to your device.. Instead of this better use malwarebytes, kaspersky or mcafee mobile security.. They are trustable. Also Samsung devices inbuilt has mcafee in device care then what is the need of 3rd party.

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Sidhabhi · ‎09-19-2020

Pehli baat ye app kyun??

second if this app is not useful..uninstall it..3rd...if secure folder..Samsung pay..Samsung health is working properly..then ignore this message and this app

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smilysahul · ‎09-19-2020

for Airtel user the secure palm is free. without knowing please don't say anything 🤪

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smilysahul · ‎09-19-2020

if you unroot your device, there are possibly to loss of data. so without knowing don't do that .
if that problem come after the update and that is wrong means mute that and check for the future updates and that may fix this issue/error.
Don't take this seriously ,if you think this is wrong message. If secure folder works that refers that the device is not rooted. so be calm. if you think wrong in this app then uninstall it.👍🏻

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smilysahul · ‎09-19-2020

if you think this is correct solution you can accept my solution and can start following me 👍

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Ehsank · ‎09-19-2020

by rooting your device you can more control on your phone which company won't allowed you to do.
but its is not recommended and by this your phone at risk, no security will work on your phone, after root this is like open door for malware/ spyware.

more info you can read this

https://www.xda-developers.com/what-is-root-for-android/?amp

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Dilli · ‎09-19-2020

Don't believe in airtel. They are only sim provider and now trying to get into app business like jio. Only download app from Google play or Samsung store. Google always verifies app before downloading. So for good order sake try not to use apps from sources that are dicey.
Remove this palmsecure app and all your headaches will go away

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Anonymous · ‎09-19-2020

your phone didn't root bro ..because it's impossible to run secure folder after root... securepalm is 3rd party unauthorized app and you are beleaving it instead of your system?...those bogus app will destroy your device in future no need to install those

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Sidhabhi · ‎09-19-2020

Bro, for your satisfaction..go to device care and scan your device..click on security and scan your device..

second..yeah, ignore samsung members app interactive check..because if there is battery drain and its happening after September update, that means this is software issue..

you can visit service center..and ask them to check your device..

battery drain humare S10+ me bhi aa raha hai

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Dilli · ‎09-19-2020

Take my suggestion. First remove this palmsecure app. Second go into recovery mode and delete cache.
after restart check your battery health. If you still face issue replace battery 🔋. Good luck

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Dilli · ‎09-19-2020

Already Samsung has installed anti-virus from McAfee. You dont need more anti-virus apps. They will slow your phone.

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Anonymous · ‎09-19-2020

no root i guarantee you ..do not install those apps ....and which issue you got previously already I explained it

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Dilli · ‎09-19-2020

check link How to delete cache in recovery mode. But I assure you doing so will not delete your data and your phone glitches will go away. Older phones you should do it once in every six months to keep your phone in good form. See my last post below to delete cache in recovery mode

https://youtu.be/rIrgt0EWrEs

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Dilli · ‎09-19-2020

Turn your Android device off. Simultaneously press and hold the Volume Up + Bixby key + Power buttons to boot into Recovery Mode. Use the volume buttons to navigate the Recovery Mode menu. Use the power button to select Wipe Cache Partition

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Sidhabhi · ‎09-19-2020

Bro, battery drain k baare me mai sochta nahi..because this can't be completely solved.

2-3 baar device ko completely 0% pe laakar switch off hone do and then charge till 100%..repeat it for 3-4 times..and check

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Dilli · ‎09-19-2020

Yes ignore all these rubbish messages.🤪

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Dilli · ‎09-19-2020

yes ignore all these messages.

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Dilli · ‎09-19-2020

Battery will dilapidate over time. When I got the note 9 brand new I got almost 2 days depending upon usage now I get a full day or if I use less drags to next day early hours.
You are not alone with samsung member app telling you to replace battery. That app has bug and I too got it though my phone battery is pretty okay. So I too ignored that message.
So if you find things better after cache delete please click 3 dots cheers.

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Ehsank · ‎09-19-2020

bro if you worried about root or not
simply download root checker app from playstore, by the way if you didn't root your phone then your phone can't be rooted

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SliceSupport · ‎09-19-2020

samsung phones considered as rooted in two ways

so its different than other android phones .

if you install third party bootloader and second is if ant app or task trip the knox fuse

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Blackwinter · ‎09-19-2020

simple,
just make backup of your data
and do a factory reset.

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Anikroyale · ‎09-19-2020

The battery indication was from Smasung members app, which is authorized. But Securepalm is not authorized, so don't believe it. If Secure folder and Samsung pass is working, then your device is not rooted.

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ManglooMangloo · ‎09-20-2020

Better go and consult Service Centre

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Gurmeet1 · ‎09-20-2020

update ke baad battery drain jyada hota hai thode din badd theek ho jayega don't worry

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smilysahul · ‎09-19-2020

if you not rooted your device then click the restore instructions.
then the device will be alright and safer.

smilysahul · ‎09-19-2020

are you using Airtel SIM?
they give this to their user as free

smilysahul · ‎09-19-2020

if you think this is correct solution you can accept my solution and can start following me 👍🏻

HarpreetMakol · ‎09-19-2020

Bro you are saying about rooting, i even do not know that how to restore and take back up...

I did nothing in my phone except surfing social sites, using banking and shopping apps....

HarpreetMakol · ‎09-19-2020

And if I click on the restore then what will happen to my data....i cannot afford to lose on my data..even 1 percent...also just checked that Secure folder is working fine...
Yes, I am using Airtel sim..

smilysahul · ‎09-19-2020

if you unroot your device, there are possibly to loss of data. so without knowing don't do that .
if that problem come after the update and that is wrong means mute that and check for the future updates and that may fix this issue/error.
Don't take this seriously ,if you think this is wrong message. If secure folder works that refers that the device is not rooted. so be calm. if you think wrong in this app then uninstall it.👍🏻

smilysahul · ‎09-19-2020

if you think this is correct solution you can accept my solution and can start following me 👍

Anonymous · ‎09-19-2020

ignor it ... and please see secure folder, Samsung pass working or not ... if it's working then your device not rooted.... because in rooted devices knox version tripped which can't allow to open those knox secure apps

HarpreetMakol · ‎09-19-2020

Bro - Samsung Pass and Secure Folder are working but then why this Error Message from Secure Palm...
you remember on 15th I updated my Phone's OTA and then on 16th I got a message on Battery, that Battery is in Bad State and needs to be changed ASAP and today this b l o o d y message about Rooting...

Also bhai my Phone's battery is draining very quickly these days that too on normal usage...

Samsung S U C K S.....INTENTIONALLY ruining our phones and lowering down the performance...

Original topic:

PLEASE HELP - Dear Samsung / BAs / Moderators / Admins / Members

Original topic:

PLEASE HELP - Dear Samsung / BAs / Moderators / Admins / Members

39 Solutions