PLEASE HELP - Dear Samsung / BAs / Moderators / Admins / Members

[HarpreetMakol]

Dear Samsung / BAs / Moderators / Admins / Members, 

PLEASE HELP...

AFTER RECEIVING SEPTEMBER OTA I HAVE NOT INSTALLED ANY APP IN MY PHONE OR NOT EVEN PERFORMED ANY ACTION WHICH CAN CAUSE ANY HARM TO MY DEVICE. BUT TODAY MORNING I GOT THIS MESSAGE THAT SAYS -

DEVICE HAS BEEN ROOTED

PLEASE HELP FRIENDS....

[Dilli · Accepted solution]

Yes ignore all these rubbish messages.🤪

[Dilli · Accepted solution]

Don't believe in airtel. They are only sim provider and now trying to get into app business like jio. Only download app from Google play or Samsung store. Google always verifies app before downloading. So for good order sake try not to use apps from sources that are dicey.
Remove this palmsecure app and all your headaches will go away

[HarpreetMakol]

totally agree bro...even this securepalm was also being downloaded from Google play...

[Sidhabhi · Accepted solution]

Bro, for your satisfaction..go to device care and scan your device..click on security and scan your device..

second..yeah, ignore samsung members app interactive check..because if there is battery drain and its happening after September update, that means this is software issue..

you can visit service center..and ask them to check your device..

battery drain humare S10+ me bhi aa raha hai

[HarpreetMakol]

bhai ek minute mei 1 percent battery drain..that too when i am only using Samsung Members app..with battery power mode on and in dark mode....

and like u said bro ki u are also experiencing battery drain so what steps you're taking to resolve this issue....

ALSO BRO AS YOU ARE A BA CAN'T YOU GIVE THIS FEEDBACK TO SAMSUNG AND THE DEVELOPERS....??

[Dilli · Accepted solution]

Take my suggestion. First remove this palmsecure app. Second go into recovery mode and delete cache.
after restart check your battery health. If you still face issue replace battery 🔋. Good luck

[HarpreetMakol]

pls help me with the steps for going to recovery mode and to delete cache from there...

[Dilli · Accepted solution]

check link How to delete cache in recovery mode. But I assure you doing so will not delete your data and your phone glitches will go away. Older phones you should do it once in every six months to keep your phone in good form. See my last post below to delete cache in recovery mode

https://youtu.be/rIrgt0EWrEs

[Dilli · Accepted solution]

Already Samsung has installed anti-virus from McAfee. You dont need more anti-virus apps. They will slow your phone.

[Dilli · Accepted solution]

Turn your Android device off. Simultaneously press and hold the Volume Up + Bixby key + Power buttons to boot into Recovery Mode. Use the volume buttons to navigate the Recovery Mode menu. Use the power button to select Wipe Cache Partition