Highlighted
Beginner Level 2

Dear SAMSUNG,

I am from India and I have been using my NOTE 9 since March'19.

Everything seemed fine even though the battery drain problem has been prominent. But still, I was using it for the brand name.

But yesterday when I updated software all kinds of the problem started. it started when the screen automatically turned into yellowish color just like it goes when we select Blue filter mode and I thought it might have got activated automatically but it wasn't. Afterward, due to adaptive screen brightness, brightness reduced mobile became so slow like the screen was running at 10 Hz.

Later on, other problems started such as overheating and the complete slow down of the mobile.  

 

Pls give me some solution folks!!!

5 Comments
Highlighted
Active Level 6
many devices got affected including s9,note8,a50 few other series with that yellow tint.we may get software update.
Reply
Loading...
Highlighted
Expert Level 4
This issue is in their acknowledgement I guess and hope they will fix this in next update..
Reply
Loading...
Highlighted
Active Level 7
wait for the next update
Reply
Loading...
Highlighted
Active Level 4
Reply
Loading...
Highlighted
Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

In order to resolve the "phone working slow " issue in your device kindly perform quick basic troubleshooting steps:-

1. Check space availability: Settings>Device Care>Storage.
2. Check app cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
3. Close Background Applications by tapping on recent key.

 

And to resolve "Display issue" kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Reply
Loading...