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04-14-2020 07:53 AM in
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04-19-2020 03:04 PM in
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04-24-2020 11:10 AM in
Galaxy NoteDear Samsung member,
Greetings from Samsung Customer Support!
Be assured below given steps would help you out to solve the issue regarding display issue :-
1. Settings > Display > Adjust the brightness.
2. Check device in safe mode > Power off the device.>>Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Exit safe mode by restarting the device again.
3. Update software:- Software update > Download and install > Download > Install now.(if available).
4. Reset the device. (Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite).
If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-06-2020 11:52 AM in
Galaxy NoteSamsung, problem is still occurring even doing your suggestion.
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05-06-2020 10:49 PM in
Galaxy NoteHello Samsung,
Unfortunately your suggestion didn't help. After the update the phone can't be used properly. Will it be fixed with an update? How long do we have to wait?
Kind Regards,
Gerhard
