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06-16-2020 11:42 AM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
Please be assured and to resolve "Charging" issue kindly follow the given below steps:
1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .
2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-16-2020 05:54 PM in
Galaxy Noteout of all the points one point is not clear. you said charge the phone with different charger. we bought this phone for 80000 which as 25w charger. No one will have another 25w charger at home. then how come they will charge with different charger. moreover its not advisable to use other brand charger. your message is not clear. you never said use different samsu charger. Based on your halfbaked information if someone charge with different charger, if in case the phone blast will you take responsible for that.
dont give improper msg. i actually bought samsung official 25w new charger and tested the same. still the same result.
pls let me know why the battery drain with in 1 min from 5% to 0% even we dont use applications. only in this note 10 plus Im having this issue. I used all S series phone, even at 2 % we can able to use camera.