Network issue after Note 10 plus

[S_Kumar73]

Using 2 sim. Jio and Airtel. After one ui 4 update Jio sim not working. It showing emergency calls only. I tested in both Slot. Also reset the settings. Still didn't work. I put the sim in another phone. It working fine.  

[Anonymous]

Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

[S_Kumar73]

I did all possible testing bro

[S_Kumar73]

And moreover, there is no link between cache partition and network

[Anonymous]

Yeah I know but it is good to wipe cache partition atleast after a major os upgrade 😅 😅

But airtel is working fine ??
Is LTE only selected for Jio ?

[S_Kumar73]

Even I did factory reset after OS upgrade. And I kept network automatic option only.

[S_Kumar73]

I've sent an error report. See their response. This simple English is hard to understand for them. They want screenshot or video. If we sent that also someone will reply stating, log file is not sufficient. Sending error report is waste of time.

[Anonymous]

Let's see other users are also facing this issue or not ...
If all then problem in One ui 4

[arsalanmajid]

i am facing the same issue on my galaxy note 10 plus

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support