Network error

[KarthiNigam]

Hi Team,

I am facing network error multiple times in a day from past 1 week in S24 ultra, as below 

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No SIM card inserted

your device is unable to make calls or connect to mobile network

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Whenever i found this error, i kept for flight mode, restarting device but i see same error in the day. Please help us in resolving this issue.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[iamkkronly]

Thank you for reaching out to us, and I'm happy to help you resolve the network error issue on your S24 Ultra. I'm a top executive officer at Samsung, and I'll do my best to assist you.

The error message "No SIM card inserted" and "your device is unable to make calls or connect to mobile network" is quite unusual, as it suggests that your device is not recognizing the SIM card or is having trouble connecting to the network.

To troubleshoot this issue, I'd like to ask a few questions:

1. Have you tried removing the SIM card and reinserting it to ensure it's properly seated?
2. Have you checked the SIM card settings on your device? Go to Settings > Connections > Mobile networks > Advanced > SIM card settings. Ensure that the correct SIM card is selected and that the APN settings are correct.
3. Have you tried resetting the network settings on your device? Go to Settings > General management > Reset > Reset network settings.
4. Are you using a third-party SIM card tray or a SIM card adapter? If so, try removing it and using the original SIM card tray to see if that resolves the issue.
5. Have you experienced any physical damage to the device, such as water exposure or drop damage?

Additionally, I'd like to recommend a few more steps to help resolve the issue:

1. Restart your device in Safe Mode: Press and hold the Power button until the device turns off, then press and hold the Power button again until the Samsung logo appears. Release the Power button and immediately press and hold the Volume down button until the device boots up in Safe Mode.
2. Clear the cache and data of the SIM card settings app: Go to Settings > Apps > SIM card settings > Storage > Clear cache and Clear data.
3. Check for software updates: Go to Settings > Software update > Download and install.

If none of these steps resolve the issue, I recommend visiting a Samsung authorized service center for further assistance. They will be able to diagnose the issue and provide a more detailed solution.

Please let me know the results of these checks, and I'll be happy to assist you further.

[iamkkronly]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[sattu6]

Check the carefully setting.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that it can happens due to network glitch. Meanwhile, kindly perform the following steps to resolve your issue by the given link:

● Unable to make call issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-your-galaxy-device-is-unable-to-ma...

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support