Edited here and then and mailed the same as per above 👆
Hi -
Dear esteemed Samsung India Team members!
I would like to bring to your kind notice about the pathetic situation I am in now after buying Samsung Galaxy Note 20 Ultra 5g way back in 2021 and couldn't use 5g in it now because as per the Samsung Customer service telephonic conversation, all I could understand was this device doesn't support 5g network on Stand Alone technology.
I have registered the same as my grievance in NCH, National Consumer Helpline Forum, Department of Consumer Affairs on 04.02.2023.
In this regard I request you further, if you could kindly post an update on my NCH complaint with grievance number *****(on the Government of India portal) as to what exactly you have done in these past few days/weeks to provide resolution to my grievance?
As far as I am concerned, as a customer of your flagship device launched and sold to me in the year 2021, it was your duty and responsibility to provide support for all 5G architectures that were available for implementation in the market during product development.
By choosing to not support the 5G technology being used by the country's leading telecom provider Reliance Jio, which works on SA 5g technology (with approximately 35% market share), you have definitely left a large portion of your addressable market unsupported.
Add to that the fact that Jio's implementation of 5G in India is the better and internationally preferred technology (SA) makes your actions even more unacceptable to me.
I, as a customer, further opine that it's your duty and responsibility to implement and provide support for all available network technologies and not pick and choose one or the other. For that to happen, your hardware ought to be compliant enough.
To draw a parallel that's easy to understand, our home network routers provide support for all standards - 802.11ax, 802.11ac, 802.11b/g/n, 802.11a. No OEM says that we will only support 802.11ac and not 802.11n.
When you decided to support only the NSA technology in your flagship devices, you breached the trust of your premium customers who spent more than 1 lakh Rupees to purchase a new mobile device, thinking it will specifically work on the Jio 5G network and expecting to use the new devices for at least the next few years.
Now, as you have confirmed to me several times that my Note 20 Ultra will not work on the Jio 5G network, I am unable to understand what it taking you so long to provide a full refund of the price I had paid to purchase the half-working/defective product that does not support half of the 5G technology??
For you the resolution path is 100% clear:
1. you either provide a full refund of the money I paid and take your device back,
OR
2. you provide an upgrade to your current flagship that works on the Reliance Jio 5G network. Period. What's the delay?
I request you not to call me quite often to buy more time - I am not going to wait endlessly while you "work on your resolution". I want you to update my grievance number 4242209 on the NCH portal with what exactly you have done in these past few days/weeks since I have approached you with my grievance.
Samsung told me that jio 5G is not supporting in Note 20 Ultra 5G but at the time of purchase they don't told me anything even at the time of purchase sales person also don't tell me anything and inbox their no internet anything that is jio 5G is not working and on website also there are no internet anything so it's a Samsung fault I want refund my money back
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > support> Ask question > type your query > send).
So you guys won't reply here in so many posts? Is Samsung scared of accepting openly that they cheated everyone in India whereas in other countries you sold the same phone with Snapdragon chips which supports both NSA and SA networks.
