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09-11-2023 03:18 PM in
Galaxy NoteI have a problem with note 20 ultra autofocus
most of times main camera doesn't auto focus (tough screen to focus also doesn't work) and result is blurry. but at the same time wide 0.5x and telephoto 5x works fine and auto focus works correctly. the ridiculous solution is a small knock to camera and auto focus start working also changing between video and camera can resolve issue temporary until the next time that you start the camera app i think autofocus issue in main camera only affect on far subject and about close subject i see the camera trying to auto focus
I think the issue appear after some updates . I cannot remember that before last update. also i remember the same problem before first update. the issue goes and come back after sequential updates
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09-11-2023 03:27 PM in
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09-11-2023 03:27 PM (Last edited 09-11-2023 03:28 PM ) in
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09-11-2023 04:16 PM in
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09-11-2023 04:21 PM in
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09-11-2023 04:26 PM in
Galaxy Note
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09-12-2023 11:27 AM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support
We acknowledge your issue and request you to please report the problems of your Samsung smartphone with a log file. Also, share a short video clip or 4 to 5 photos for better understanding. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support.
