Original topic:

note 20 ultra camera zoom focus issue

(Topic created on: 10-13-2020 11:17 PM)
1440 Views
ksrdj
Active Level 5
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Galaxy Note
Hi , 

Note 20 ultra has focus issue when ever I zoom . Even the image quality drops of I try to take a picture of a close object....if its a close object if I try to zoom after 10 x the camera after 2 second before I click  is literally stops focusing and becomes  fully distorted black image even before that image looks so distorted  . ....any fix? My note 10 plus used to take so good images and never had this issue.....why did samsung drop macro camera lens ????? 
4 Comments
Anonymous
Not applicable
Galaxy Note
ok..please wait for next security patch update
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Dilli
Expert Level 5
Galaxy Note
Yes the focus issue is there and will get resolved in next update
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera lens with microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

 

* Reset camera settings
Camera > Settings > Reset settings > Reset.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Kevinmb61
Beginner Level 3
Galaxy Note

Mine still doesn't focus. Please advise. Note 20 ultra May 8 2021

It's horrible to use to try to focus especially any zoom

Kevin