Original topic:

Issue with software update

(Topic created on: 04-12-2021 05:36 PM)
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bunnu9872
Active Level 1
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Galaxy Note
I have updated my Note 10 plus mobile with recent software update on last Friday. From Saturday onwards I'm having issues with games. I'm having frame drop/stuttering issues while playing PES2021. Guys please help me.
13 Comments
Galaxy Note
Did u reset the device after the update
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bunnu9872
Active Level 1
Galaxy Note
Yes I restarted many times, but I'm still facing the issue
Galaxy Note
Then defenately this is software issue wait for the next update..and don't forget to report the issue in samsung app
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bunnu9872
Active Level 1
Galaxy Note
Please tell me how to report this issue
Galaxy Note
Open samsung member app in below of your page there is an option HELP click on that and scroll down u see feedback option i feedback section error report option is there click on that it ask device storage permission give yes to all then it collects all errors and upload it
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bunnu9872
Active Level 1
Galaxy Note
Thanks for your inputs.
My last doubt is I don't have any errors. Only thing is frame drop/stuttering issue. Will the error report capture this issue ?
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Galaxy Note
Yes it is also an software error, if u send this report samsung will look into this matter if the problem solves they will do changes in further update..
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Galaxy Note
Check this u can report in this method also..

Screenshot_20210412-173157_Samsung Members_38522.jpg

Screenshot_20210412-173143_Samsung Members_38520.jpg

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bunnu9872
Active Level 1
Galaxy Note
So can I use screen recording for this ?
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