Greenline

[sukantakumarsarker]

Today i have green line on my Samsung note 20 ultra . Is there any solution for that .

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[CarlosM]

I would suggest you to take your device to the service center for inspection and insist that they create a job sheet. You’ll almost certainly be handed a repair quote. After that, giving reference to the job sheet number, escalate the case to Service Head or CEO Helpdesk team and request a review for a free replacement. If  you are really lucky then you might just get a free replacement.

[AudioJack35]

Yes you described the issue correctly but I see many users complaining about GreenLine

[AudioJack35]

Go to social media and tag Samsung official accounts with #GreenLine to get their attention and you could get free replacement

[Shekhar_Pandey]

Yes, please tag Samsung India on X and bring attention to these issues.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[saarang007]

Same here!
I have been using Note 20 Ultra since 2021 and there is not a single scratch on my display and no physical damage to the phone.
But suddenly green line appeared.

Sansung is doing this purposefully and asking customers to pay for repairs since device > 3 years. I am NOT going to pay a single penny because this is not my fault.

Samsung's competitor is offering lifetime free display replacement.

I have been using Samsung phones since Corby, then Galaxy SII and used Note 2, 4, 8 and now I was using Note 20 Ultra, but this will be my last Samsung phone I guess.

Why are they not accepting their mistake?