Original topic:

Green tint on screen after UI 5.1 update

(Topic created on: 04-07-2023 09:07 PM)
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MissiBasheer
Active Level 1
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Galaxy Note
Hi Samsung Support,

I bought my lovely Samsung Galaxy Note 20 in 2021 January, just completed 2 years with it. I love the experience...

Sadly, after the recent upgrade of UI 5.1, I am having issues with my display, with flickering, flashes, and green or pink tints on the screen. I thought something was wrong with the hardware. I googled to find a reason and solution, and found that many users started having this issue after the recent upgrades and updates. 

Please help me solve this issue before it damages my phone fully...

Looking forward to a solution...
TIA
11 Comments
Galaxy Note
Please visit the nearest Samsung service center and get it checked
MissiBasheer
Active Level 1
Galaxy Note
Yes, I did that today... they said the display is functioning fine, and advised a factory reset... is that the only option? Can't this be fixed through another software bug fix?
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Galaxy Note
Did they not advise that they will software update your phone for you ?
MissiBasheer
Active Level 1
Galaxy Note
Yeah, they did say something like that. Okay, so I guess this is the best option for now...
0 Likes
Galaxy Note
Yes, backup your data and let them factory reset it for you. Then check if device is working fine
MissiBasheer
Active Level 1
Galaxy Note
Okay... 😕
0 Likes
Sanjay3San
Active Level 5
Galaxy Note
Yes maybe it will work or you can clear phone partition cache
MissiBasheer
Active Level 1
Galaxy Note
I feel the refresh rate is also affected...
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cs-member11
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support