Original topic:

Pen connection problem

(Topic created on: 05-04-2023 06:26 PM)
395 Views
FaisalAhmad
Active Level 1
Options
Galaxy Note
I'm using galaxy note 10 plus. I found suddenly my pen disconnected even it's inside the phone. Need help to resolve this issues. 
6 Comments
cs-member11
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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FaisalAhmad
Active Level 1
Galaxy Note
Here I found s pen reset option but it's not working. I failed. Huge Note 10 plus users face this problem. I think os should be updated at your end to resolve this issues Screenshot_20230506_191008_Air command.jpg
Ayushi83
Active Level 1
Galaxy Note
I am having the same issue. Suddenly one day Spen is not connecting. Not even being recognized.
DEVDAARU
Active Level 1
Galaxy Note
Same with me
DEVDAARU
Active Level 1
Galaxy Note
Air action not workingScreenshot_20230603-074732_Air command.jpg
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BBabu
Active Level 1
Galaxy Note
Its due to S Pen battery issue... battery need to be changed for S Pen
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