Original topic:

Galaxy Note 8 sensor issue after the september 2019 security patch update

(Topic created on: 10-03-2019 09:55 PM)
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NITHIN17
Active Level 3
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Galaxy Note

After the September 2019 security patch update,all the sensors except the finger print,  stopped working in my Galaxy Note 8. Proximity sensor,Barometer,Gyroscope,Hall sensor,Iris Scanner,Accelerometer,all are stopped working. I performed *#0*# test, sensors are not responding in the *#0*# test. I am sure about that all these happened after the security update. Please help me.

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43 Comments
zigmaram
Active Level 1
Galaxy Note

I personally visited samsung gallery.

The guy suggested me to sell my phone.

As he confirmed nothing could be done over it.

I am from mumbai (went to Andheri J.B.Nagar branch)

If it had been software update. he would had done it.

I challange ....if any phone has been done ok ......share their location or number.

We dont mind forming a whatsapp group.

NITHIN17
Active Level 3
Galaxy Note

Hi,

Its not software fault,its motherboard problem after the update..I replaced motherboard from samsung service center in Saudi Arabia.Now all senors are working..Also I will give you a new information,Service center guys told me that if I changed the software in India's Service center,it will void warranty.

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PrakharMishra
Active Level 6
Galaxy Note
Bro As u worked in samsung technical support I have one query ...I am using note 8 and from last two months I am facing problem of ping with cellular network while playing pubg ....But if i am putting same sim in other mobile and using it as hotspot device for my Note 8 Its running fine ....This issue I facing with pubg ...Recently I downloaded COD same problem ...Other apps working fine with cellular network ....Is this is hardware issue ,software issue or anything else ....


Plz read carefully and help me as I am looking u r the right guy who can tell me what to do ....Its request...Waiting ....Revert back plz
Anonymous
Not applicable
Galaxy Note
actually I faced same issues, so I went to Samsung service center and flashed last firmware from them, now my device is perfect
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