Original topic:

Galaxy Note 8 sensor issue after the september 2019 security patch update

(Topic created on: 10-03-2019 09:55 PM)
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NITHIN17
Active Level 3
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Galaxy Note

After the September 2019 security patch update,all the sensors except the finger print,  stopped working in my Galaxy Note 8. Proximity sensor,Barometer,Gyroscope,Hall sensor,Iris Scanner,Accelerometer,all are stopped working. I performed *#0*# test, sensors are not responding in the *#0*# test. I am sure about that all these happened after the security update. Please help me.

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NITHIN17
Active Level 3
Galaxy Note

I don't know what to do..I called samsung customer care,chat with samsung agent, they all are helpless..Samsung is not responding about this issue .

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NITHIN17
Active Level 3
Galaxy Note

You can make a complaint by calling the customer care help line number, I will do the same. Its not our fault, the company should take the responsibility for this.So call the help line number and inform them about this issue.

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NITHIN17
Active Level 3
Galaxy Note

Helo,

Its motherboard problem, I replaced motherboard from samsung service center..now all sensors are working.

 

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NITHIN17
Active Level 3
Galaxy Note

Hi,

Its motherboard problem.I replaced motherboard from service center..now all sensors are working

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Anonymous
Not applicable
Galaxy Note
bhai just go to Samsung service center....let them handle that...because may you are not understanding about flash firmware....,you think may flash firmware can make your device rooted.....it's not like that..it's a genuine software which can be installed properly to your device by Samsung service center
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Anonymous
Not applicable
Galaxy Note
nithin tu pagal ho gaya🤣🤣are friend me humesha aisa karta hoon...ie pura free hain.....Samsung care me jake bolo ...uo bhi iehi kahega
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NITHIN17
Active Level 3
Galaxy Note

Can you please check the YouTube and  there are videos about this issue. It's not simply a software problem,many of the users confirm that,after the update the motherboard got complaint..please check that videos and many discussions taken place about this issue in different community sites.Just Google about this and understand what is really happening

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Anonymous
Not applicable
Galaxy Note
if you don't understand then listen properly....I worked for Samsung as a technical support team for 3 years...may you don't know better than me about Samsung security patch update....
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NITHIN17
Active Level 3
Galaxy Note

I am not mad brother. I purchased this device from saudia Arabia and the phone has no international warranty,so we can't avail warranty in India. Also I decided to inspect the device in the samsung service center in my current city,but before that I called the samsung customer care number and asked about the warranty details..They advised me that they actually don't know about the policy details,so if I change the OS in India,it may lead to void the warranty.So they suggested me to contact Saudi Arabia samsung community and clear the doubt about this. You can also check about this by calling the customer care number.now I am planning to send the device to Saudi Arabia through my friend

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Anonymous
Not applicable
Galaxy Note
follow my instructions or as your wish....what can I say now?if you think flash firmware is like root and Samsung is performing that to void your device warranty..then what can I say after all 🤣🤣🤣🤣
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