Original topic:

Display issue after installing March security Update

(Topic created on: 04-25-2020 11:56 AM)
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titan3
Active Level 4
Options
Galaxy Note
Hey Guys, 
I m using note 9 since last 1.5 yrs, after installing latest (March) security updates I am facing display issue. Whenever i increase brightness display color gets distorted and show some lines on it. It is really disappointing and irritating. I am not able to use my phone on >10% of brightness. Anyone have soln or any one else facing same issue ??
17 Comments
sensam
Active Level 7
Galaxy Note
will it come along with one UI 2.1 or separately??
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titan3
Active Level 4
Galaxy Note
I think Note 9 won't receive update for one Ui as it already received 2 major Updates.
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sensam
Active Level 7
Galaxy Note
Samsung testing one UI 2.1 on note 9
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titan3
Active Level 4
Galaxy Note
thats cool.
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CS_member7
Active Level 6
Galaxy Note

Dear Samsung member,

 

Greetings from Samsung Customer Support!

 

Be assured below given steps would help you out to solve the issue:-

1. Settings > Display > Adjust the brightness.
2. Check device in safe mode > Power off the device.>>Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Exit safe mode by restarting the device again.
3. Update software:- Software update > Download and install > Download > Install now.
4. Reset the device. (Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite).

 

After following the above steps if issue still persists, register your concern in Samsung members app Samsung member> get help> Error reports> Select Symptom category > describe problem in detail and Send.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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titan3
Active Level 4
Galaxy Note
Hi,

I have already tried above steps but still facing this issue.
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