Dear Samsung Customer Support, I am writing to report an issue I am experiencing with my Samsung phone. While I am receiving phone calls, the incoming call is not being displayed on my screen, which is causing me to miss important calls. Even though my phone is ringing, I am unable to answer it or see who is calling me as there is no display. This issue is causing me inconvenience and frustration, and I am hoping that you can provide a solution to resolve this problem. I have tried restarting my phone, checking the settings, and updating the software, but the issue persists. Therefore, I kindly request your assistance in resolving this issue as soon as possible. Please let me know what steps I can take to fix this issue or if there is anything else I can do to troubleshoot the problem. I would appreciate any advice or support you can provide. Thank you for your time and attention in addressing my concern. Sincerely, Shekhar Chandra Gupta
We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Ask a question/Tap an error report>Type your query>Send)
Note. please attach the error log file within 15 minutes of the error occurring.
