Samsung galaxy m31 restart problem while using

[galaxy123]

My samsung galaxy m31 get restart while using .I have using since July 2020 there is no problem like this but near one month it creates problem.unless everything is right

[galaxym315f]

Same issue seems software bug

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!  

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,    
Samsung Customer Support   

[Pavanraj 05]

My device samsung galaxy m31 getting restart again and again from last few days. I have updated and also done factory data reset , Hard reset etc. But no solution  found. Device  is just 1 year old. p

Pls suggest what I can do for this..?

[KUNAL0]

Same problem bro my m31 device automatically frozen and restarted 5-6 times in a day😭😭😭😭 what's the matter bro please tell me.

[sharadpatil20]

This is Happening regularly after 1 year. No Solution from Samsung.

[Members_fcoAmD9]

Facing same issue of Samsung M31 restarting frequently . 

1. Did factory reset

2. Cleared partition space

3. Disabled webview app

No success , same issue happens again and again. Pulled crash logs and found this, this log appears each time there is a crash . 

This information is generated from the Crash Log View application.

Process: com.sec.android.app.samsungapps
PID: 6522
UID: 10082
Flags: 0x38d83ec5
Package: com.sec.android.app.samsungapps v660709110 (6.6.07.9)
Foreground: No
Process-Runtime: 240
Build: samsung/m31nnxx/m31:11/RP1A.200720.012/M315FXXU2BUH6:user/release-keys

java.lang.RuntimeException: Unable to start receiver com.mofirst.playstore.receiver.RebootReceiver: java.lang.IllegalStateException: SharedPreferences in credential encrypted storage are not available until after user is unlocked
at android.app.ActivityThread.handleReceiver(ActivityThread.java:4487)
at android.app.ActivityThread.access$1500(ActivityThread.java:301)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2169)
at android.os.Handler.dispatchMessage(Handler.java:106)
at android.os.Looper.loop(Looper.java:246)
at android.app.ActivityThread.main(ActivityThread.java:8595)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:602)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1130)
Caused by: java.lang.IllegalStateException: SharedPreferences in credential encrypted storage are not available until after user is unlocked
at android.app.ContextImpl.getSharedPreferences(ContextImpl.java:530)
at android.app.ContextImpl.getSharedPreferences(ContextImpl.java:506)
at android.content.ContextWrapper.getSharedPreferences(ContextWrapper.java:198)
at com.mofirst.playstore.provider.a.h.AmazonServiceException(ProGuard:185)
at com.mofirst.playstore.receiver.RebootReceiver.onReceive(ProGuard:59)
at android.app.ActivityThread.handleReceiver(ActivityThread.java:4478)

[Dinujp]

My samsung m31 too restart while in use, what's the solution for this guys, I am using recommended app from play store.

[9890127120]

Hi,

I am also facing this issue in my M31 & M31s as well, mobiles are updated, free space is more than sufficient. I don't know how it is possible both mobiles have started issues after 13 months of purchase.

Abhinay

[ABHIKSAM]

My M31s is restarting randomly while on call, or accessing application for last 2 months. There are no new 3rd party app installed and all apps are same as it was 3 months back.

Have tried to perform factory reset, updating phone software, and all apps are up to date.

This is really a bad situation with Samsung phone. A last time using Samsung. Moto, realme, oppo, redmi, vivo will be my preferred phone if the issue does not gets resolved soon.

[Members_lcin3TW]

Facing the same problem