I recently updated my Samsung M16 to One UI 7, and since then, I've been experiencing frequent screen freezes. The touch becomes unresponsive randomly, and sometimes a forced restart is the only way to get things working again.
I've tried clearing the cache and checking for any new updates, but the problem persists. Is anyone else facing this issue after the update? Any possible fixes or suggestions would be greatly appreciated!
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
