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Samsung Galaxy M30s users report freezing and auto-restarting

(Topic created on: 09-28-2021 07:56 AM)
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Anonymous
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Galaxy M

 it now seems users with Samsung phones that are powered by the Exynos 9611 are reporting freezing, auto-restarting, and motherboard failure problems.

Primarily, most reports of auto-restarting, freezing, and motherboard failure come from Samsung Galaxy M30s users.


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As you can tell from the screenshot above, a user visiting the Samsung service center was allegedly told that the issue is present on all M series phones.

The auto-restarting and freezing issues are apparently determined to be due to faulty motherboards which need to be replaced.

Similar reports have also surfaced from SamsungGalaxyA50s, GalaxyA51, GalaxyM21 , GalaxyM31s , and Galaxy M31 users.


The South Korean firm is yet to acknowledge the issue publicly in any shape or form. And it appears that it will stay that way.

Nevertheless, if you’ve also been facing the problem, feel free to drop a comment below letting us know.

We’ll update this story if and when there are any further developments regarding the auto-restarting, freezing, and motherboard failure issues on the Samsung Galaxy M30s and other affected smartphones.

2 Solutions


Accepted Solutions
Solution
Veer2000
Active Level 7
Galaxy M
Hey guys whoever is suffering with this problem please sign the petition and comment their too..


We need to expose SAMSUNG 2021 EXYNOS SCAM. 


Samsung needs to repair our device free of cost.


https://chng.it/7brCnGwgJV

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Solution
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ 

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

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26 Comments
Galaxy M
Yes, this is very common. Most of the cases are of M31s and M31 and in M seroes. Samsung as a big tech giant ahould give a reply or atleast give a free fix for the caused issues. Mostly cases happen after warranty but some cases also happen during the warranty period.
Solution
Veer2000
Active Level 7
Galaxy M
Hey guys whoever is suffering with this problem please sign the petition and comment their too..


We need to expose SAMSUNG 2021 EXYNOS SCAM. 


Samsung needs to repair our device free of cost.


https://chng.it/7brCnGwgJV

animeshmodi
Expert Level 5
Galaxy M
https://r2.community.samsung.com/t5/Galaxy-M/Samsung-2021-Scam/td-p/9624582


Even Brand ambassadors including @CrazyBoy28 raised this on senior level, but Samsung ignored them, what can we do apart from never choosing samsung again and giving them lesson in form of dropping fown sales.
Galaxy M
CHEATED INDIAN USERS IN NAME OF " MADE IN INDIA " !
#WakeupSamsung
Veer2000
Active Level 7
Galaxy M
Hey guys whoever is suffering with this problem please sign the petition and comment their too..


We need to expose SAMSUNG 2021 EXYNOS SCAM. 


Samsung needs to repair our device free of cost.


https://chng.it/7brCnGwgJV

Galaxy M
Laginos
Galaxy M
Leaked pic of laginos 2100🤣🤣Screenshot_20210928-110247_Instagram_4006.jpg
Galaxy M
Don't know hindi bro. Lol 🤣laginos getting new issues🙏
Galaxy M
FREEZER ME RAKH DIYA THA KYA ?? 😂