Original topic:

Phone freezing and restarting is a real issue after one UI 4 update.

(Topic created on: 08-14-2022 07:31 AM)
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SAVITA1
Active Level 3
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Galaxy M
Dear Samsung,I hope you are reading this. Phone Freezing and Restarting has been the issue ever since One UI 4 update was pushed. The auto restart problem is real and the solution that you people are providing is for auto start that I have scheduled once in a week and it's fine. It does it's job during night and even after I turned that off this phone freezing and restarting multiple times has been an issue. It freezes and restarts infinite times during the day making the phone unusable. Also I can't trust my phone as it turns off during calls, Meetings, While I am opening camera and taking pictures of something important and sudden. Because things don't wait for my phone that when it will restart 100 times back to back then they will move. Samsung was praised after they announced multiple major Android updates to their phone but we don't want such buggy updates to make phone un usable. I know it's unlikely that you guys will push the update because you guys have now made money from this device and it's well over your 2 year support time. But Remember that this is not the way you treat your customer. I am not demanding Android 13 or something. I just want another One UI 4 update only with All these bugs fixed. Like sometimes sounds automatically goes down even while volume is at 100% it corrects itself after sometimes or I have to restart again. Hence Android 12 update has made this phone buggy and I was expecting that you people will take a look on this and will fix this issue with an update as I was already seeing lot of comments and complaints regarding this issue. But the behaviour you guys showed on this is nothing but Arrogant. You just copy pasted one response everywhere that turn off auto restart rather than understanding what's real auto restart issue is that they are talking about. Hope You will Fix this with Soon with Software Update. 
Regards!
14 Comments
Manoj718
Active Level 2
Galaxy M
Same issue
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Galaxy M
Exchange
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jennie001
Active Level 1
Galaxy M
I'm using Samsung f12 and my phone is also auto restarting someone's please help me
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member, 
  
Greetings from Samsung Customer Support!  
 
We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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