Original topic:

Android 12 forcing Samsung M21 to randomly freeze and restart

(Topic created on: 10-19-2022 10:54 PM)
981 Views
RockyDaniel
Active Level 1
Options
Galaxy M
Hello,
I am facing serious issues after installing recent software update that brought Android 12 to my device. Please suggest any solution to get rid of random freezing and restarting on Galaxy M21
8 Comments
Omjha
Active Level 1
Galaxy M
According to me you have to wait for the next update or go to samsung service center near you or one more solution is that change your phone.
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JerinJohn
Active Level 6
Galaxy M
Wait for next update because I have same issue and it solved after update
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RockyDaniel
Active Level 1
Galaxy M
Next software update ko install krne se problem solve ho jaygi??
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JerinJohn
Active Level 6
Galaxy M
Maybe it can solve
0 Likes
Nikaa223
Active Level 1
Galaxy M
Same issue with me I have also visited service center they asked to change motherboard, tried to contact customer support over twitter but no response,Don't know when this issue will resolve
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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RockyDaniel
Active Level 1
Galaxy M
Dustin me fek diy bhai. Ab bta rahe ho -_-
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