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12-27-2024 10:32 PM in
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12-27-2024 10:41 PM in
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12-27-2024 10:42 PM in
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12-27-2024 10:47 PM in
Galaxy MBefore reset backup yr important data .
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12-28-2024 12:04 AM in
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12-27-2024 11:02 PM in
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12-27-2024 11:43 PM in
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12-28-2024 11:07 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.
● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.
→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.
→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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12-29-2024 03:13 PM in
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