Original topic:

Restarting

(Topic created on: 12-27-2024 10:32 PM)
152 Views
Hunt69
Beginner Level 5
Options
Galaxy M
After Updating my Samsung Galaxy M31s my phone is restarting randomly anytime
And 3 days ago it's turnoff at 80% battery and doesn't boot up until it's battery got drain and after full battery drain it's started again 
9 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
Galaxy M
Only 1 solution Factory reset
Before reset backup yr important data .
thevirgoan
Active Level 8
Galaxy M
Agreed
Hunt69
Beginner Level 5
Galaxy M
Even Factory reset and hard reset are not working done multiple time still not working
0 Likes
BennySolo
Active Level 5
Galaxy M
Charging IC problem. Contact your local service center.
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Hunt69
Beginner Level 5
Galaxy M
All done but the problem still not solved
0 Likes
549
Active Level 2
Galaxy M
272
0 Likes