Network Signal Problem in M31

[console]

There is a problem in signal receptor of the phone.  I am using phone since March and I have observed that its receptor is bad even my father mobile recieves better signal strength than mine . My father is using Asus Max M2 (6999 only) and I am using M31 16000. Samsung really need to fix this issue

[MissonChoudhurY]

yeah sometime network issue will happen..i change my accesspoint sometime

[console]

Did u go to the customer care ??

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "network" issue please follow below given steps:

1)  Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2) Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support