Original topic:

Galaxy m35 5g phone network issue

(Topic created on: 10-29-2024 11:29 AM)
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chandru7
Active Level 1
Options
Galaxy M
Sir please solve my galaxy m35 5g phone mobie simcard signal networ issue problem there is network issue to make a call incoming and outgoing call problem sir 
5 Comments
goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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dv11
Active Level 4
Galaxy M
Same issue. And yes it isnt fixing by reset.
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

● Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

● Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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Helias
Active Level 2
Galaxy M
Same here not working with resetting network settings. Sim works just fine in other mobile
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