"I’m experiencing a green line issue on my Galaxy M52 screen, which seems to have been caused by a software update or product defect. The service center has quoted INR 7,500 for the repair, even though the phone is just 2 years old. I’m quite disappointed that Samsung isn’t addressing this as a quality or manufacturing issue, especially since this seems to be happening to many users. Has anyone managed to get this fixed without paying, or are there any known ways to escalate this to Samsung support? This feels like a product quality issue that Samsung should stand behind."
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device, the chargers are applicable for the repair.
But why should we pay if it's manufacturing defect and the material is cheap in making of phones .... We should complain to nch regarding this issue bcuz now it's very common issue in every samsung phone
Team, please let me know why you are guessing it's a usage issue ? It's a widespread product bug. For some users samsung gives put of warrenty support but denied to me.
