Navigation Problem in M30S

[vijaynish]

Yesterday I was traveling on this Highway. At a stop I was checking location. The result is in screenshot. It was showing me in some other area instead of Highway. Recenter option had been selected and a common problem with M30S is GPS signal lost. 

3rd class phone M30S.

[AMPK]

Before starting please update Google map with wi fi on and check your location and start.

[vijaynish]

already updated. Nothing is changed. Same problem in many M series phones.

[Debanjan99]

I have complained for this problem for a million times.. when I bought this device it was good but after two months it went like that.. it never works if you are inside any kind of vehicle

[AMPK]

check the screen shot

[vijaynish]

already done, not a Google Map's problem. It is in Samsung itself.

[vijaynish]

Visited Service Center, they done all possible efforts but no results. This is a software problem and Samsung is not ready to listen/sort out the issue.

[AMPK]

Surprising that Samsung service couldn't solve this problem.

[vijaynish]

yes. they advice me to call on toll free for any problem and another surprise is that Customer care have no idea about this matter.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the issue:-

1) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

2) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support