Mysterious auto restart issue on Samsung M and A series

[Sudan1]

Many Galaxy A series and Galaxy M Series phones using Exynos 9610 and Exynos 9611 are suffering from random reboots or other issues. In particular, the phones that have been affected are: The Galaxy M30s, the Galaxy M31, the Galaxy M31s, the Galaxy A50, the Galaxy A50s and the Galaxy A51.

I request everyone facing issue to check this tweet https://twitter.com/sudan_is/status/1444924977740849155?s=20 and post your comments tagging Samsung and tech reviewers. This is big issue that needs to throw some light on.

[SulochanaKumariNoDMs]

Hi! Keep patience! Samsung Galaxy Android devices are really great & the BEST. Technical problems crop up routinely/occasionally due to incompatibility of various apps downloaded by users & Samsung software updates. In case of my Samsung Galaxy M30, I had ensured great functioning by disallowing all permissions to all non-samsung Galaxy apps on my phone. I would allow these permissions only "as on NEED-BASIS". I would immediately disallow these permissions after having used any non-samsung Galaxy apps. So, disallow all permissions to all non-samsung Galaxy apps except "as on need-basis" if you wish your Samsung android to function smoothly 😉!

[SulochanaKumariNoDMs]

Hey! My Samsung Galaxy M30 had been functioning smoothly since September, 2019 when i had purchased it. It never faced any issues like freeze/hang or automatic Restrarting. It FUNCTIONED PERFECTLY WELL! But, it suddenly started giving me trouble on 2nd October, 2021 within 20 hours of me having downloaded & installed the updated Samsung software version September 1 on 1st October, 2021. First of all, my camera app started malfunctioning & my phone would hang & freeze whenever I would open camera app & access its features like clicking/viewing fotos. Still, phone was functioning. But, then suddenly problem became more serious after 7 pm on 2nd October. My Samsung Galaxy M30 would automatically RESTART & then hang/freeze. It was all frustrating as I couldn't access its features. For example, Phone calls that I made would hang/freeze after a few seconds. Then, I tried all tricks suggested by Samsung members in this forum like PRESSING DOWNVOLUME & POWER BUTTONS, etc. All that I would get was annoying experience. Then, I contacted Samsung customer care executive who advised me to use "SAFE MODES" for "ENTRY" into & "EXIT" from Samsung device. I tried it. It did open my phone, but freeze/hang problem couldn't be resolved. However, my problem got resolved with a little bit of PATIENCE, PERSEVERANCE, APPLICATION of MIND, & of course a bit of Luck 🙂! Now, my Phone is functioning perfectly 🥰 well. It has no freeze/hang SWING MOODS 🤗! I feel like I'm on cloud 9 & my Samsung Galaxy M30 my THE BEST COMPANION 🤗 🖤 🤗!

[pranav1122]

If can do,then why not stupid samsung technician.

[SulochanaKumariNoDMs]

Samsung technician too is a human being like us. Trouble shooting requires a lot of research & experimentation. Fortunately, lot of helpful material is available on Internet. This material has to be used creatively by using one's brains. In fact, it had taken me a full 30 hours time doing research & experimentation that finally helped resolve my problem.

[SulochanaKumariNoDMs]

Hi! I reported FREEZING/HANGING, AUTOMATIC RESTARTING errors to Samsung. Also, I tried following steps that resolved completely the problems of AUTO-RESTRATING, FREEZING & HANGING faced by my Samsung Galaxy M30 device:
1. First, click on "Settings" app on your Android device/phone.
3. Then, click on "DEVELOPERS options " & enable/"ON" it.
4. Then, you will see many options under "Developers options ". Click on "Build" option 7 times. After that you will see many more options.
5. Now, Enable "OEM unlocking" (Allow the bootloader to be unlocked) option given there. Also, click on "Logger buffer sizes" & select "1M" per log buffer size.
Try these 5 steps. May be your problem shall be resolved 😊 happily as was mine!!!

[Veer2000]

Ur problem resolved... How many days passed without reboot?????

[SulochanaKumariNoDMs]

Full two days have passed since resolving of problems on my Galaxy M30 device. Indeed, it is functioning more smoothly now without any problems 🙂!

[atul9great]

Problem not resolved , issue is same

[SulochanaKumariNoDMs]

As a matter of fact, Samsung Galaxy M30 is a 🏆 wonderful device. In fact, it's a MINI-LAPTOP. You don't need to carry a regular laptop with you if you possess this amazing 📱! To be precise, it's one of the best 👌 PALM-TOPS around in market.