After Software update of 6.1.1 my phone fill lag and slower then before. After 2 - 3 day in midnight my phone got switch off and not start working. My phone was 100% charged so I remove my charger and then I check my phone in morning my phone was switched off. I go to sevice center they told me RAM of motherboard is corrupted and I have to replace it with new motherboard. It will cost me Rs. 9800/- cost. The price is more then. Original price is Rs. 7800/- and labour cost is 2000/- Rs. What the hell you are just changing motherboard and telling me this much cost. I buy rather new phone then change the motherboard. I purchased this phone around 13 - 15k. And it only be 1.5 years and you are telling me pay this much.
I should not buy Samsung phone if this problem is occured buy there software bugs.
One Question more form Samsung.
You make buget phones no problem but make the processor more powerfull so they can handle your software update and second thin give warrenty of any phone as much you giving software update. Ifyou are giving software about of 3 year and somthing happen to motherboard or display without external damage make free of cost for them. As simple if 3 years software update is equal to 3 Years Warrenty on Display damage or Motherboard Damge by software(Without external damge). And 1 year warrenty on any hardware and software damge.
In today generation we as student us more phone usages and more online payment are being used and also we stay out of our hometown. If something might happen to our phone how can we deal with it? How can we contact to others. Same condition happen with me there was VIVA on that day in other collage and that morning my phone was swtiched off. I am living in other city. No way to contact someone. I dont have cash to pay and go to collage. And there was a working video of my project which was gone on with that phone. i had to make other video of my project.
Give me proper respose or just give me new phone or replace this motherboard in half of price.
I am very sad with samsung community my all family members used Samsung mobile only due to you are best in your device and after this my trust is going broken day by day.
In modern day hardwares are controlled by software and we can for sure damage hardware by faulty software. But, proving it from outside is extremely difficult unless there is some proper investigation done. That's the advantage companies have.
As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).
I already send to you but your reply doesn't sound to intrested in helping so it just waste of time for me to contact you. If you really want to help change just my ram not my whole motherboard. I will be happy if you just change1 IC OF RAM rather then change my whole motherboard. And 2nd thing I AM NOT GOING TO PAY 2000 LABOUR COST IF YOU ARE JUST CHANGEING MY MOTHERBOARD and nothing else. MY MOTHERBOARD IS MORE EXPENSIVE... Rs.9800/-
Bro if ur buying phones in any brand please don't update even security patch, because now days lot of issues arising by software, so don't update if u want to use ur phone for long term.
You r right but By updating phone of security patch it will increse security but having big update like 2GB or more it just cause your device until it happen to it. Till that problem occurs your device will be out of warrenty.
One ui 6.1 is worst software update in samsung, lots of people phones are not working as before the update. Updating doesn't improving phones performances nowadays. Please say to ur frndz to Don't update their phones. If u really u want update, do that after 1year of update from the release date.
I faced the exact same issue and my phone is dead now. Samsung Service Centre suggested replacing motherboard which is not worth at all. It looks like a deliberate or known issue from Samsung. Feels cheated. Never expected this from Samsung.
