M55 overheating

[krishjeni]

My m55 from day one finger print not working and heating issues 

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device fingerprint issue: Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/?srsltid=AfmBOooat1Wm0...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nikk992]

I have similar issues regarding my f55.

The phone frequently overheating and shows warning message.

[krishjeni]

Yesterday, I was sent my m55 mobile to Samsung service center advised by customer care, technician reset my mobile and updated software but problem remain the same means technician failed to resolve the issues

[Nikk992]

I also contacted customer care.. Told me that reinstall software via service centre

[krishjeni]

Today I am sending m55 to service center for resolving finger print issue

[fanboy12]

Hello sir just check if your m55 5g device have a system app named com.huaqin.sarsensormanager it can be harmful and cause battery drain and poor experience

To do this, follow these steps:

1. Open your phone’s Settings.

2. Scroll down and tap on Apps or Applications.

3. Tap on the three dots in the top-right corner and select Show system apps.

4. In the search bar, type com.huaqin.sarsensormanager.

Please let me know if you have this app on your phone. It’s important to be cautious and disable it