Issue with M31S

[Samdarshis]

I have bought Samsung M31s in August 2020 as suggested by my friend and looking features but I am really disappointed. Phone has been started to reboot automatically after the one moth of ending the warranty period. I went to the Samsung gallery they asked me to replace the Motherboard and cost was 7000. and I am not the only who is facing this issue. My friend who suggested me to buy this phone also has same problem. 

I think, Brand like Samsung should show some responsibility towards their customer and provide the free repairing service and set replacement as this is the model issue. If copmany failed to do this, So I have decided to never buy Samsung phone in future and also will ask others to do the same.

[WalkieTechie]

It's the issue of the Exynos 9611. Everyone with this processor is facing the same issue. Samsung has acknowledged it and is replacing the motherboard free of cost. So, just call Samsung official helpline and explain them the issue. They'll arrange a free motherboard change for you.

[Members_9LEiHtg]

I was having similar issues with my m31s mobile phone just after the software update. I talked with their executive but it was of no use. They are not ready to acknowledge that there are issues with their devices and that they cannot help me in anyway. I'll have to pay 8k for the motherboard replacement.

The only option I have is to give away the phone as an exchange for 2.5 k and by a non Samsung mobile phone.

I bought the mobile trusting the Samsung brand but they have disappointed me with their poor quality product and non willing to help in any sort.

[WalkieTechie]

Brother don't exchange yet. Just read this post once and try the steps.

https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SK2009]

Same issue happened to my m31s after 1 year and 2 months of buying. The phone froze and restarted then started the reboot loop and had to pay for & change the motherboard. Paid a hefty penalty for choosing samsung.

Thanks Samsung for pushing away your customers by not addressing genuine concerns and issues. No more Samsung products for me hereafter.

[gdzkng0]

Hi, i want to ask you whether after changing phone's motherboard it is working properly or not. Actually i am also facing same issue in my m31s and i am also thinking to change its motherboard .

[as84]

Dear all, I am also facing the same problem. I have visited the samsung care and their telling for motherboard replacement and charge is 8k and warranty period is only 3 months. This phone have some manufacturing defect . So samsung should replace it without any cost.

[ShafanMdk]

I am also facing same issue ,after updating my phone at night next morning this happened, after the samsung logo boot up the screen blackouts, the touch is working perfectly fine sound is coming, buttons are working just the display blackouts after samsung logo this happened after updating the software from Android 11 to android 12
Please help me I went to the service center they are telling you have to replace your motherboard which cost 9000rs
I purchased it for 20500rs and now 9000rs

I have been using samsung from last 17 years this never ever happened after updating a cellphone
Please help me with this

[sreehari_]

I have bought Samsung M31s but now the mobile showing white line on the side of screen