Hang and Automatic restart problem in M31Ss after update

[ankzp]

I have updated my M31S to 1 Nov 2021 patch on 26 Dec 2021 and after that updation, phone hangs and gets restarted frequently. Seems various other users also facing the same issue. How to resolve this? Samsung, could you please look into the issue? 

[user963]

See this video https://youtu.be/6ftZcZEnGTA

[ankzp]

I have visited a service centre and they are iterating the same motherboard issue. Purchased this mobile 1 year and 2 months back so missed the warranty by 2 months. Samsung should look and provide a replacement or repair free of cost as it happened due to update provided by samsung.

[Gasamraj]

Have you changed mother board?

[mynameisdon]

I also have the same problem problem post update of latest updates. Pissed off and regret for buying this M31s

[ankzp]

There must be a widespread issue related to M31S update. Samsung must release an official statement regarding this and provide motherboard replacement free of cost or with some discount.

[AwaraLucky]

You will not get any solutions from Samsung, from community or from anywhere because this problem has no solution and Samsung doesn't give a **bleep** about this. Don't let go of your peace of mind because of this, hope this issue will get solved automatically somehow, use it until you can after the phone becomes unusable through it away and purchase a new other brand phone.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support