Original topic:

Mobile automatically restart & hanging problem

(Topic created on: a month ago)
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vickyshivhare
Beginner Level 2
Options
Galaxy M
Plz check my mobile 
4 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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MR_PRIME
Expert Level 5
Galaxy M
It's problem from PCB. Hardware related issue. You can't solve it. Kindly visit service center. They will assist you further.

Plz Accept solution clicking on 3dot right side nd Do follow for any help & Regular Updates.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, please visit this mentioned link to resolve your device hang issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

Kindly follow the easy troubleshooting steps which might help to solve the restart issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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