I have been a loyal Samsung customer for almost a decade. My first phone in 2015 was a Samsung, and since then I have purchased multiple Samsung devices and recommended them to my friends and family. In August 2022, I purchased the Samsung M52, which is my 5th Samsung phone.
The device has been working well for the past three years. However, a month ago, a green line suddenly appeared on my screen. I visited your service center, and I was informed that the screen needs to be replaced at a cost of ₹9,600. I was extremely disappointed to hear this because my phone has been well taken care of, has no physical damage, and yet this issue appeared.
Now, just today, I have noticed two additional lines appearing on the screen. This situation is very concerning. My usual practice is to use a phone for 2–3 years and then pass it on to my parents. I was even planning to buy a Galaxy S24 Ultra or S25 for myself and give this M52 to my parents. But after this experience, I am reconsidering whether I should continue with Samsung or move to another brand like Apple or OnePlus.
This issue has deeply impacted my trust in Samsung. If a similar problem occurs in a flagship device worth over ₹1,00,000, it would be a huge loss for the customer. I request a clear and satisfactory resolution for my M52 issue. Otherwise, Samsung risks losing a long-standing loyal customer.
I sincerely hope Samsung values its customers and offers a fair solution in this matter.
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's as a solution, it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
