Galaxy M52 automatically going to silent mode

[NayakGalaxy]

Whenever I receive a WhatsApp call, my Galaxy M52 is going to auto silent mode.

Any solution to fix this issue?

[Fedron]

Your Galaxy M52 going silent during WhatsApp calls may be due to app or system settings. Try these:

1. Disable Do Not Disturb: Settings > Notifications > Do Not Disturb

2. Check WhatsApp Permissions: Settings > Apps > WhatsApp > Permissions & Notifications

3. Update Software: Ensure both system and WhatsApp are up to date

4. Safe Mode: Test in Safe Mode to rule out third-party apps

5. Reset App Preferences: Settings > Apps > 3-dot menu > Reset app preferences

If unresolved, consider a factory reset after backup.

[sumitdala]

Turn off the "mute with gestures" toggle. I think it's due to this.

Otherwise consider updating your WhatsApp.

Best wishes ❤😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support