Galaxy M51 display issue

[ihl]

I have been facing a display issue just after the recent security patch update on 1st May 2024. Whenever I'm using the phone, the display suddenly becomes blank but the apps are running in the background. I can hear the lock and unlock sound when I do so even when the display is black. This takes some more minutes to retain the display to back to normal.

Is there anyone facing the same issue?

[nitxish]

Mere sath bhi yahi hua 🥲 service center wale display change karne ko bol Rahe cost 6500 hai , Samsung user's ke sath fraud kar raha update deke

[ihl]

Did u change the display? Is it working fine?

[nitxish]

Local shop se karwaya per pahle ki Tarah aacha nahi lag raha 😢

[nitxish]

Mere sath bhi same problem hua Tha 1,2 din me display Pura black ho jaye ga problem start hone ke bad fir koi option nahi hoga display change karane ke

[ihl]

Sad to hear that. So have u switched to a new device?

[nitxish]

display change karwaya local shop se

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[ihl]

Thanks for your reply. I have tested my phone under safe mode. Still I'm encountering the same issue. Is there any other way I can try

[reethik]

Same issue it's a Software update issue screen replacement is not the solution i guess
Don't know how they are releasing update without checking 😕

They purposly want us to buy new phones