I am having samsung M31..and recently i have been facing frequent automatic restarts without my knowledge...do anyone has faced or facing this issue...if yes...tell me how to stop it...it is a frustrating....
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
There are two methods to disable the auto-restart function Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left. Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled
If you are facing this issue after installing any new application then uninstall that application. Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK
Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
We acknowledge your concern and apologize for the inconvenience caused, to understand your issue better we would like to Call you and take remote ofyour device along with our R&D team.
We request you to kindly share your contact details with the preferred date and time of calling
