Fingerprint sensor

[Pulkitarora5577]

I have M34 and M35 mobile both mobiles facing fingerprint issue. Fingerprint doesn't work properly 😒 😑. I have delete old fingerprint and add new but facing still same problem.

[UserAdik]

Here are some solutions for your fingerprint issue on Galaxy M34/M35:
1. Clean the sensor:
* Use a soft, lint-free cloth to gently clean the sensor.
* Avoid using harsh chemicals or abrasive materials.
2. Try a different finger:
* Sometimes, certain fingers may not register properly. Try using a different finger to set up your fingerprint.
3. Update your software:
* Check for any available software updates for your phone. Updates often include bug fixes and improvements that can resolve fingerprint issues.
4. Reset your phone:
* If the above solutions don't work, you can try resetting your phone to factory settings. This will erase all data on your phone, so be sure to back up your data before proceeding.
5. Contact Samsung Support:
* If none of the above solutions work, you can contact Samsung support for further assistance. They may be able to provide additional troubleshooting steps or offer a repair service.
Additional tips:
* Make sure your finger is clean and dry before trying to use the fingerprint sensor.
* Apply even pressure to the sensor when scanning your fingerprint.
* Avoid touching the sensor with wet or oily fingers.
If you're still facing issues after trying these solutions, please let me know and I'll try to provide further assistance.

Source: Google Gemini AI Assistant.

[Wodehouse]

Fingerprint issues can be a real nuisance. Since you've already tried deleting old fingerprints and adding new ones without success here are the potential causes:

1. *Software Glitches*: Temporary software issues might be causing the fingerprint sensor to malfunction.
2. *Dirty or Damaged Fingerprint Sensor*: Dirt, dust, or physical damage to the fingerprint sensor could be interfering with its functionality.
3. *Moisture or Humidity*: High humidity or moisture on your fingers or the sensor might be affecting the fingerprint recognition.
4. *Firmware Issues*: Outdated or corrupted firmware might be causing the problem.

Troubleshooting Steps
1. *Clean the Fingerprint Sensor*: Gently wipe the fingerprint sensor with a soft cloth to remove any dirt or debris.
2. *Restart Your Device*: Sometimes, a simple restart can resolve software-related issues.
3. *Update Your Device*: Ensure your device is running the latest software. Check for updates in the Settings app.
4. *Reset Fingerprint Settings*: Go to Settings > Lock screen > Fingerprint > Reset fingerprint data.
5. *Calibrate the Fingerprint Sensor*: Some devices have a calibration option for the fingerprint sensor. Check your device's settings to see if this option is available.
6. *Perform a Factory Reset*: If none of the above steps work, you may want to consider performing a factory reset. Be sure to backup your data before doing so.

Additional Tips
1. *Use a Fingerprint- Friendly Screen Protector*: Some screen protectors can interfere with the fingerprint sensor. Try using a fingerprint-friendly screen protector.
2. *Keep Your Fingers Dry*: Ensure your fingers are dry and free of moisture when using the fingerprint sensor.
3. *Register Multiple Fingerprints*: Registering multiple fingerprints can improve the sensor's accuracy.

I hope these steps help resolve the fingerprint issue on your M34 and M35 devices!

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[iamSUHAIL]

Add two different fingerprint or multiple fingerprint of single finger

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too then again register your fingerprint then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[Q7]

I think it's because of winter. If you've set your fingerprints in summer it will work fine in summer but you may face problems in winter and vice versa.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support